The Philippines Has (Finally)  Become The No 1 Call Center Provider Globally...

Moody's Analytic's released a report in which it formally made the Philippines the number one provider of call center services in the world...ranking it ahead of India for the first time. I have been a big fan of Philippine call center agents for a long time. Their natural English abilities, a culture which is highly westernized  combined with a very pleasant demeanor on the phone has generated an edge for the Philippines ever since. We have a fairly big call center operation in the Philippines and  based upon my personal experiences I  can attest to the fact that our clients all experienced a very significant step up in customer satisfaction upon a transition to the Philippines. In my opinion there is  no reason not to use the Philippines for call center operations...it is a superior product.

The New Call Center Capital Of The World...