The Federal Trade Commission has received about 400,00 calls last year regarding what it deems "imposter scams" where the caller claims to be from law enforcement or even the IRS...with the motive to extort money.
In almost every case the caller has an Indian accent (or an accent which is deemed Indian). The problem which has been arising for the BPO industry is that distrust is brewing between consumers and operators of BPO companies because of it.
The consumer who calls his bank, or even worse, gets called by his bank and hears an Indian accent goes immediately on the defensive. Call center operations are not easy as it it is anyhow....and immediate distrust only makes it worse.
I can attest to the fact that the problem described above is very much front and center for executives planning to set up or relocate call center operations. The Indian Call Center industry is being tarnished...and it is becoming a factor for executives in charge of call center operations.
It is certainly not the main reason...but it a significant contributing factor why the Philippines are now the call center capital of the world.