There has been some anecdotal evidence that outsourcing is slowing down. Some of the major providers of BPO services have been making some noise that there is a deceleration in outsourcing contracts and revenues.
However, one of the top Market Intelligence Firms has released a report which counters that perceptions with some hard facts. They analysis shows the market has been growing and they forecast Compound Annual Growth Rates of 6.53 % for the period 2016 to 2020.
The full report, released by Market Study Report can be found here.
The report specifically covers a sub section of the BPO market. Technical Support is what it is all about in there. As such he report might not provide a full overview of the global BPO and KPO industry...but it makes clear that a significant chunk of it does not need to worry about a deceleration in revenues anytime soon.
If you would like to read the full report..there is one small problem.Market Study Reports are known to be somewhat expensive. This report is too..they are asking US-$ 2500.00. Fortunately they are open to negotiate a discounts and perhaps even a free sample report.