Any executive who has been deeply involved running a BPO operation knows that the agents making up the team are real human beings with real life problems.
Due to the location of BPO centers the needs which the average worker might have are sometimes driven by cultural issues as much as by simple hardship.
Taking the cultural needs and the difference into account when running a successful BPO center is needed since employees in Asia or South America might have vastly different needs than employees located in the heartland of the US.
Any executive running a BPO center can attest to the fact that it feels sometimes more like a babysitting operation than running a corporation.
It is widely understand that South America is very religious with the church being a cornerstone of society.
Taken advantage of that situation has Qualfon, a global Provider of BPO services. They have created the position of Chaplain for their Mexico City operations to help employees deal with any type of emotional, spiritual and economic challenges their employees are facing.
It might seem to be an unusual solution to some of the real life problems but it certainly seems to be working for them. An article explaining how it has been working for them can be found here